Canvas Solutions

Shipping and Returns Policies

 

Shipping & Returns Policy

Shipping Information

We ship all Canvas Solutions products directly from our studio in West Michigan. Each item is crafted with care, inspected for quality, and packaged to ensure it arrives safely.

Processing Times

  • Ready‑made products (including Canvas Bag Collection): 3–5 business days

  • Made‑to‑order items: Processing times vary by product and will be listed on each product page

  • Custom marine canvas & upholstery: Timelines are communicated during the quoting and production process

Please note: Processing time refers to the time needed to prepare your order before shipment. Shipping time is additional and depends on the carrier.

Shipping Methods

We ship via USPS, UPS, or FedEx depending on the size and destination of your order. Carrier selection is based on reliability, speed, and cost efficiency.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates are managed by the carrier and may take 24–48 hours to appear.

Lost or Delayed Packages

If your package is delayed or marked as delivered but not received, please contact the carrier directly. We’re happy to assist with documentation, but carriers must complete the investigation.

Returns & Exchanges

Because our products are crafted in small batches or made to order, we maintain a clear and consistent returns policy to protect the integrity of our studio’s workflow.

General Product Returns

We accept returns only on unused, non‑custom, non‑digital products within 14 days of delivery. To qualify:

  • Item must be unused, unwashed, and in original condition

  • Item must include all original packaging

  • Customer is responsible for return shipping costs

Once the item is received and inspected, a refund will be issued to the original payment method.

Exchanges

We do not offer direct exchanges. If you need a different item, you may return an eligible product and place a new order.

Non‑Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Custom marine canvas & upholstery

  • Custom textile products

  • Made‑to‑order items created to customer specifications

  • Digital products, downloads, patterns, or educational materials

  • Items marked as final sale

These products are created specifically for you and cannot be restocked or resold.

Order Issues & Studio Errors

If you believe there is an issue with your order, please contact us within 7 days of delivery with photos and a description of the concern. We will review the situation and determine next steps.

Studio errors (such as an incorrect item being shipped) will be corrected at no cost to you.

Shipping Damage

If your order arrives damaged, please email us within 48 hours with:

  • Photos of the packaging

  • Photos of the damaged item

  • Your order number

We will assist you in filing a claim with the carrier and determine whether a replacement is appropriate.

Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet entered production or shipped. Custom orders cannot be canceled once materials have been purchased or work has begun.

Questions

If you have any questions about shipping, returns, or order policies, our team is here to help. Reach out anytime at contact@yourcanvassolutions.com